Patient information · Sandgate, North Brisbane
Patient Information for Your Sandgate Dental Visit
Here is what to know before visiting Dental Seasons in Sandgate, from new patient forms and what to bring to health fund claims, CDBS, payments and changing an appointment. If your question is not answered here, our team is happy to help.
- Secure online patient forms
- HICAPS health fund claims
- CDBS for eligible children
- Zip payment plans
Booking online?
Your booking confirmation includes a secure link to the new patient form, so you can complete it before you arrive.
Book your visit →New patients
Before your first appointment in Sandgate
New patients complete a medical history and new patient form before their first visit. It covers your medical history, medications, allergies and anything else that may affect your dental care.
If you book online, your confirmation includes a secure link to the form. If you book by phone, we can send the form to you. If you cannot complete it beforehand, please arrive around 10 minutes early and our team will help you at the clinic.
We talk first
For a routine new patient examination, your dentist asks about your dental and medical history and any concerns you have.
We examine
Your dentist checks your teeth, gums, existing dental work and other relevant areas. X-rays may be recommended where they are clinically useful.
We explain
We talk you through what we found and your options, including fees where possible before treatment goes ahead.
You decide
There is no expectation to decide on treatment straight away. Take the time you need.
Checklist
What to bring to your appointment
A little preparation helps us make the most of your time in the chair.
01
Medical information
Details of any medical conditions, a list of your medications, allergies and any recent changes to your health.
02
Previous dental records
Recent X-rays, scans or reports from other providers. If you are not sure whether they are relevant, bring them or ask us.
03
Health fund details
Your private health fund card or digital card, so we can process your claim through HICAPS.
04
Your questions
Write down any concerns beforehand so nothing is forgotten on the day.
Fees and claims
Payments, health funds and CDBS
Where possible, we explain fees and treatment options before we proceed. You are welcome to contact us before your visit to ask about expected fees.
Private health insurance
We accept all Australian private health funds and process claims through HICAPS. Your rebate depends on your policy, annual limits and the item numbers claimed, so your insurer is the best source for exact amounts.
Health funds and payments →Payment plans
Zip Pay and Zip Money plans are available. They are provided by Zip and are subject to approval, terms, fees and charges.
Payment options →Child Dental Benefits Schedule
Eligible CDBS services can be bulk billed, subject to eligibility, available benefits and CDBS item restrictions. Services Australia decides eligibility, which you can check through Medicare in myGov.
CDBS at Dental Seasons →Appointments
Changing or cancelling an appointment
Please give us at least 48 hours' notice wherever possible. Your appointment reserves clinical time, and notice lets us offer that time to another patient who needs it.
If something unexpected stops you from attending, contact us as soon as you can. To change an appointment, call our front office on (07) 3269 2064.
Urgent dental problem?
For toothache, swelling, a broken tooth, a lost filling or crown, or a dental injury, please call (07) 3269 2064 rather than relying on online booking. We are open Monday to Friday, 8:30am to 5:00pm. For difficulty breathing or speaking, major facial swelling, serious trauma or uncontrolled bleeding, seek urgent medical care.
Helpful pages
More information for patients
Health funds and payment options
How health fund claims, HICAPS and payment plans work at our clinic.
Read more →
Bulk billing for eligible kids
Child Dental Benefits Schedule care, subject to eligibility and available benefits.
Read more →
DVA dental care
Information for veterans and DVA card holders visiting us in Sandgate.
Read more →
Check-up and clean
What happens at a routine examination and professional clean.
Read more →
Emergency dental care
What to do about toothache, swelling or a broken tooth during opening hours.
Read more →
Contact and directions
Phone, email, parking and directions to our Brighton Road clinic.
Read more →
Dental questions
Answers to common dental questions
Practical guides from our Sandgate team. See all dental questions →
Knocked-out tooth: what to do
First aid for adult and baby teeth.
Read more →
Why do my gums bleed?
Common causes and when to book a gum check.
Read more →
How often should you see the dentist?
Check-up intervals for adults and children.
Read more →
Braces vs Invisalign
How the two options compare.
Read more →
What is a palate expander?
How it works and who it suits.
Read more →
How does health fund dental cover work?
Gaps, limits and claiming with HICAPS.
Read more →
How much do braces cost?
Typical fees and what affects them.
Read more →
Is wisdom tooth removal covered by health funds?
Cover, waiting periods and typical costs.
Read more →
Does the CDBS cover my child?
Eligibility, covered services and the two-year cap.
Read more →
Google reviews
What patients say about visiting us
Shared exactly as written in our Google reviews.
★★★★★
Staff are always efficient and friendly, which makes my visits less stressful. They are clear and helpful with follow up treatment needed. Thanks Dental Seasons Team.
★★★★★
A treatment plan is always explained clearly without any pressure to proceed unless comfortable with it. I appreciate a written description and cost for the next appointment. All staff are welcoming and reassuring.
★★★★★
Everyone is so lovely and makes me feel very comfortable whenever I am there. Very professional and great with following up after appointments.
Meet your dentists
Who you will see at your visit
All of our dentists are registered with Ahpra and keep learning well beyond their degrees, so you get thoughtful, up-to-date care.
Dr Andrew Bachour
Principal Dentist
BDSc (Hons, UQ). Master’s degrees in Orthodontics & Dentofacial Orthopaedics and in Sleep Medicine. Special interest in TMJ, orofacial pain and airway health.
Dr Michael Au
Dentist
BDSc (Hons, UQ). Known for his gentle touch and clear explanations, with advanced training in restorative dentistry and full-mouth rehabilitation.
Dr Pei San Chan
Dentist
BDS (Adelaide), GradDip Orthodontics (JCU), DipOrtho (UJI). Warm, calm care for patients of all ages, including children and orthodontics.
Visiting the clinic
Getting to our Sandgate clinic
119A Brighton RoadSandgate QLD 4017
Phone
(07) 3269 2064Hours
Mon to Fri: 8:30am to 5:00pm
Sat & Sun: Closed
Parking
Free on-site parking and free street parking are available. Visiting for the first time? Call us if you need help finding the clinic.
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FAQ
Patient questions for our Sandgate clinic
Do I need to fill in a new patient form?
Yes. New patients complete a medical history and patient information form. We send a secure link when you book, or you can arrive around 10 minutes early and complete it at the clinic.
What should I bring to my first appointment?
Bring details of your medical conditions, medications and allergies, your private health fund card if you have one, and any relevant X-rays or reports from other dental providers.
Do you accept private health insurance?
Yes. We accept all Australian private health funds and process claims through HICAPS. Your rebate depends on your policy and remaining limits.
Can children be bulk billed through the CDBS?
Eligible CDBS services can be bulk billed, subject to eligibility, available benefits and CDBS requirements.
Who is eligible for the CDBS?
Generally, children aged 0 to 17 for at least one day of the calendar year who are eligible for Medicare and who receive, or whose parent, carer or guardian receives, an eligible Australian Government payment during that year. Services Australia determines eligibility.
How much notice do I need to give to cancel?
Please give at least 48 hours' notice wherever possible by calling (07) 3269 2064.
What if I feel anxious about my visit?
Let us know before or during your appointment. We explain each step and can adjust the pace to suit you.
What should I do if I have tooth pain?
Call (07) 3269 2064 during opening hours so our team can find the most appropriate appointment for you.
Ready for your visit?
Book online, or call (07) 3269 2064 if you have a question about forms, fees or your first appointment.